All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted will, subject to availability, be despatched within the following 7 working days unless you are otherwise notified.
Last recommended International posting dates for pre Christmas delivery 2021
Greece- 6th December
Italy- 6th December
Portugal- 6th December
Sweden- 10th december
France- 16th December
Belgium- 16th December
Luxembourg- 16th December
PAYMENT AND TAXES
We accept online payment in a secure environment by credit card or with Aurina Ltd GiftVouchers. We currently accept Visa, Mastercard, Delta, Switch. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Stock permitting, all orders are usually despatched within 72 hours of being accepted, to arrive with UK customers within seven working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Cost £3.95 per delivery address in the UK except for paint which is £6.95 Monday to Friday only. Please allow 7 working days for your delivery. We currently use Royal Mailas our carrier within the United Kingdom, and TNT on all overseas shipments. However, we are constantly keeping abreast of the best possible prices and these are subject to change.
NEXT WORKING DAY
If ordering before noon you can select Next Working Day delivery for £8.95 .
North America - £20 - Please allow 14 working days for your order to be delivered.
Australia - £20 - Please allow 14 working days for your order to be delivered.
Europe - £7 - Allow 7 working days for your delivery.
Rest of World - £25 - Please allow 14 working days for delivery.
If, for any reason, you are not happy with your online purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. If you wish to return any items purchased online at www.aurina.co.uk , please follow the steps below:
Return of Faulty, Incorrect or Sub-standard Products If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the steps above.
When a product is non returnable or refundable:
If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty. We always try to ensure that the images of products on our website are as realistic as possible and that the product details include all the information you need to decide if the item is suitable for you.
Sale items purchased by telephone or through our online store can be returned for a full refund, if returned within 7 working days of receipt of item for all UK customers and within 14 working days of receipt of item for overseas customers.
Cancellation of an order prior to dispatch Under the Consumer Protection (distance selling) Regulations 2000 – You have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you have recently placed an order with us and wish to cancel it, please email us quoting your order reference no, the date the order was placed, your name and postcode. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Please do not hesitate to call us on 01263478485 or email us at firstname.lastname@example.org if you have further queries and we will be delighted to help.
Company Number 07666475