General Delivery Information

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted will, subject to availability, be despatched within the following 7 working days unless you are otherwise notified.

Last recommended International posting dates for pre Christmas delivery 2021

Greece- 6th December

Italy- 6th December

Portugal- 6th December

Sweden- 10th december

France- 16th December

Belgium- 16th December

Luxembourg- 16th December 

 

PAYMENT AND TAXES

We accept online payment in a secure environment by credit card or with Aurina Ltd GiftVouchers. We currently accept Visa, Mastercard, Delta, Switch. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

 

UK DELIVERY

Stock permitting, all orders are usually despatched within 72 hours of being accepted, to arrive with UK customers within seven working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

 

STANDARD DELIVERY

Cost £3.95 per delivery address in the UK except for paint which is £6.95 Monday to Friday only. Please allow 7 working days for your delivery. We currently use Royal Mailas our carrier within the United Kingdom, and TNT on all overseas shipments. However, we are constantly keeping abreast of the best possible prices and these are subject to change.

NEXT WORKING DAY

If ordering before noon you can select Next Working Day delivery for £8.95 .

 

OVERSEAS DELIVERY

North America - £20 - Please allow 14 working days for your order to be delivered.

Australia - £20 - Please allow 14 working days for your order to be delivered.

Europe - £7 - Allow 7 working days for your delivery.

Rest of World - £25 - Please allow 14 working days for delivery.

 

Returns

If, for any reason, you are not happy with your online purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. If you wish to return any items purchased online at www.aurina.co.uk , please follow the steps below:

1. The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
2. Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
3. Delivery and gift box charges are not eligible for refund.
4. All items must be returned in unused and saleable condition with original tags attached.
5. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.
6. The customer is responsible for the postage costs incurred when returning items.
7. Please obtain a proof of postage from your post office by using Royal Mail Registered Post or similar so that we can complete your request in the event of items being lost in transit. We cannot be held responsible for loss of items.
8. Any item purchased via telephone, mail order or internet must be returned directly to: CUSTOMER RETURNS AURINA , 3 Fish Hill, Holt, Norfolk, NR25 6BD

Return of Faulty, Incorrect or Sub-standard Products If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the steps above.

 

When a product is non returnable or refundable:

If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty. We always try to ensure that the images of products on our website are as realistic as possible and that the product details include all the information you need to decide if the item is suitable for you.

 

Return of Sale Items

Sale items purchased by telephone or through our online store can be returned for a full refund, if returned within 7 working days of receipt of item for all UK customers and within 14 working days of receipt of item for overseas customers.

Goods purchased at our Store or external retail events are not eligible for a refund unless they are faulty. Credit notes will be issued if goods are returned unused and in their packaging within 7 days of purchase. 

Cancellation of an order prior to dispatch Under the Consumer Protection (distance selling) Regulations 2000 – You have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you have recently placed an order with us and wish to cancel it, please email us quoting your order reference no, the date the order was placed, your name and postcode. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Please do not hesitate to call us on 01263478485 or email us at info@aurina.co.uk if you have further queries and we will be delighted to help.

 

Aurina Ltd

Company Number 07666475

Registered Address

Coldham Hall

Burntoak Lane

Redenhall

Harleston

Norfolk

IP20 9PD